General Information

To Place an Order:
Use our handy shopping cart on our website, ElephantEyeBeads.com.  Just enter the quantity for each item, click the “buy” button and your items will be added to your cart.

By Phone: 252-229-1040

By Fax: 252-514-9872

No Minimum Order on ElephantEyeBeads.com
We understand that our customers may need a couple of items in between regular orders.  Sometimes you need just 1-3 more items to complete that special project.  Please place any size order you need.

Out-Of-Stock Items & Backorders
ElephantEyeBeads.com makes every effort to have all items in stock at all times.  Sometimes popular items will be out of stock.  Many of our beads and findings are hand-crafted in remote areas of the world creating long delivery times (6-8 weeks).  We do not fill backorders.  Please re-order out-of-stock items with your next order.

Site Security
For information protection, ElephantEyeBeads.com uses SSL (Secure Socket Layer) security which is an accepted standard for transferring information securely across the Internet.  SSL encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential and personal information, such as a phone number or address.  Our check-out pages employ SSL to protect billing, payment and shipping information at the time of check-out.  When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form then decoded when it gets to us.  This ensures a reliable, secure shopping experience.


Privacy – We honor your privacy.
ElephantEyeBeads.com makes every effort to keep your name and address private.  We do not share our list of names and addresses with any other company or organization.  Your privacy is safe with us!

Other Information
• We are not responsible for typographical errors
• Prices are subject to change without prior notice

ElephantEyeBeads.com does not allow the use of the Elephant Eye Beads name, logo, website images and/or text, printed materials, or domain names confusingly similar to the trademarks of Elephant Eye Beads.

Payment Methods
• Visa & MasterCard
• Money orders – Orders will be shipped once the money order is received. Please send your money order to:
Elephant Eye Beads
PO Box 41
Pollocksville, NC 28573  USA


Returning Merchandise
100% Satisfaction Guaranteed!
We are happy to refund your purchase or exchange items that are unopened or unaltered.  All returns must be accompanied by a copy of the original invoice.  All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.   Please package your returns in a bubble pack or box and return within 30 days of purchase.  It is recommended that returns are insured as Elephant Eye Beads is not responsible for items lost or damaged in the mail.

Shipping charges are not refundable.  If ordering different items in exchange for the items you are returning, we will add $3.50 to cover 1st Class USPS postage.

If returned items were purchased with a discount, the discount will be debited from the returned items.

Returns after 30 days of purchase are subject to a 20% restocking fee.  Returns after 6 months from date of purchase are subject to a 40% restocking fee.

Damaged Merchandise
If you receive damaged merchandise you must contact us immediately upon receipt for a full refund.

No return on special orders.


Don’t see something you need?
ElephantEyeBeads.com carries additional metal items that haven’t found their way to the website yet.  If you are looking for something you saw at our booth at a show you can still order it online!  At the time you complete your order and proceed to check-out, there is a place for you to email us a message.  Please give us a description of the items you are looking for and how many pieces or strands you need.  Include the size if possible.  We’ll be happy to include these items with your order.  Want to know the price before you make your final decision?  Please state that in your email and we’ll email info back to you and hold your order for your decision.

Want to leave a comment?
We value your feedback, so please email us at sales@elephanteyebeads.com if you have suggestions for additional items you want us to carry.   We also appreciate comments on ways we can improve our website to make your shopping experience more satisfying.  Thanks!